F.A.Q.

Frequently Asked Questions - Get4Pet F.A.Q.

Q. Do you have a physical shop where I can pickup my order?
A. Yes. You can pickup your order at our collection point in Springwood, QLD area.
     Call us on 07 3388 8294 to arrange the collection times.
 
Q. Do you deliver pet food Australia nationwide?
A. Yes we deliver pet food Australia nationwide.

Q. Do you deliver RAW frozen pet food Australia nationwide?

A. Frozen food, can be delivered only to Brisbane area.

Q. Will be the delivery price shown in the shopping cart when I place an order?
A. Before you proceed to payment you will see the summary of your order.
     There is no hidden fees or surcharges.
 
Q. What benefits do I get by registering?
A. Registration allows:
     Easier order tracking
     You can view order history
     Create and maintain your delivery addresses
     Fast convenient checkout
     Notification of Get4Pet news and promotions    
 
Q. Can I call you for assistance with the order during the checkout?
A. Yes. We would be glad to assist you.
 
Q. Can I pay by credit card upon collection of my order?
A. Yes you can pay by credit card, we accept Visa and Mastercard.
 
Q. Do you accept Pay Pal?
A. Yes, we accept Pay Pal.
 
Q. Do you accept Visa or Mastercard?
A. Yes, we accept Visa and/or Mastercard
 
Q. Can I pay over the phone?
A. Yes, we accept the payment over the phone by Visa or Mastercard.
 
Q. Can I pay over the phone via automated checkout?
A. Yes
 
Q. Can I pay with BPAY ?
A. Yes - when placing an order just select the BPAY payment method.
     Order then will include the BPAY reference you will need to write
     down this reference and pay via your bank.
     See more information about BPAY here:http://www.bpay.com.au
Commonwealth Bank
    
Q. Do you accept PayPass upon collection of my order?
A. No, for your security we do not accept PayPass on our system.
     You can pay by credit card on pickup.
 
Q. When I pay over the phone do you keep my credit card details afterwards?
A. We do not keep your credit card details.
 
Q. Do you keep my credit card details on file when I place order online?
A. No, we do not keep on file your credit card details unless you specifically instruct us to.
 
Q. Do you have credit card surcharges?
A. We do not have credit card surcharges.
 
Q. Do you accept / provide Cash On Delivery (COD) option for payment?
A. No. Unless you have a reasonable trade history with us.
 
Q. Have you received my order?
A. Once you have placed an order you will receive an email confirmation from us.
   
     If you did not receive a confirmation email this could be due to:
             1. Your order may have not been completed and it is still in your shopping cart.
             2. You may have accidentally provided incorrect email address.
             3. The message may have gone into the spam filter of your email
                 which is preventing confirmation emails from being received.
 
Q. What is SMS on approach for frozen food deliveries?
A. Once your order has been dispatched we will send you an SMS confirmation.
 
Q. Do you send SMS when my order is ready for collection?
A. Yes, and it is also includes collection point address.
 
Q. Can you do regular deliveries?
A. Yes, you will need to give us an instruction how often do you need the delivery e.g. -
     every week, every 2 weeks and so on (email us or place a note with your order).
 
Q. When I have ordered frozen food can you leave the order at the door?
A. Frozen food needs to be put in the freezer upon arrival and the order cannot be
     left at the door. We will help to arrange the time with you when somebody is at home
     to deliver the order at the most convenient time.
    
     You can consider to add to your order a polyester eskie box at additional cost.
     If you want us to leave the order at the door please note that size of the box
     must be sufficient to accomodate your order. Each box normally accomodates up to 20kg volume.
     NOTE: We will not accept whatsoever responsibility in this case if the ordered items melt.
     Temperature recorded at the dispatch time.
    
Q. Do you lock me in any contracts?
A. Absolutely not. There is no locking contract.
     It is up to you if you would like to continue use our services.

Q. Is ordering on your website secure? Do you use SSL (Secure Sockets Layer)?

A. We use SSL on our website to secure the purchases and the payments.

     This to ensure that your personal information cannot be read by others or tampered with
     during the submit and processing of your order.
 
Q. Will I receive any documents confirming my purchase?
A. You will receive an email with the confirmation of your payment.
     The paper copy will be dipatched with your order as well.
 
Q. Do you have any order processing fees?
A. No, we do not have order processing fees.
 
Q. When is my order will be dispatched?
A. Dispach for delivery is only available Monday - Friday during normal business hours.
     Items are dispatched within 24 hours when order is received during normal business hours Monday - Friday
     when the item is in stock.
 
Q. How can I check the status of my order?
A. If you are registered customer, you can go to My Account  to check the status of your order.
    
Q. Do you accept returns?
A. Yes we accept returns. Conditions apply. Please see our Customer Information for details.
 
Q. Is your food stock irradiated in any capacity?
A. No. We *do not* sell irradiated food.
 
Q. Do you send products overseas?
A. No. We are Australian company and we only sell locally.
 
Q. I forgot my password, how can I restore it?
A. Use Forgot your Pasword  link (The link can be found when you login under the bottom side of the password field.)
 
Q. My pet have a birthday can I have a special present with my order?
A. If you put the note with your order we most certainly will send you a special free treat!
 
Q. I referred you to a friend, can I get discount for my next order?
A. Yes, we appreciate that you can recommend us.
    We will send you $10 voucher (coupon code) for your next order(s) as soon as your friend place the order with us.